If we didn't have a continuous flood of qualified network and computer support personnel, business in the UK (as elsewhere) could well grind to a halt. Consequently, there's a constantly increasing requirement for people to support both the systems and the users themselves. Because of the daunting complexities of technological advances, many more IT professionals are needed to look after the various different areas we rely on.

At the top of your shopping list for a training program should be comprehensive 24x7 direct-access support from trained professional instructors and mentors. So many companies we come across only seem to want to help while they're in the office (9am till 6pm, Monday till Friday usually) and nothing at the weekends. Avoid, like the plague, any organisations that use call-centres 'out-of-hours' - with your call-back scheduled for the next 'working' day. It's no use when you're stuck on a problem and need an answer now.

We recommend looking for providers that have multiple support offices from around the world. Each one should be integrated to enable simple one-stop access together with 24 hours-a-day access, when it's convenient for you, with no fuss. Never make the mistake of compromise with the quality of your support. Many IT hopefuls who give up, would have had a different experience if they'd got the right support package in the first place.

Every program under consideration has to build towards a widely recognised exam as an end-result - not a useless 'in-house' printed certificate to hang in your hallway. You'll discover that only industry recognised examinations from the likes of Microsoft, Cisco, CompTIA and Adobe will be useful to a future employer.

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