If you're looking for Cisco training but you've no working knowledge of routers, then the course you should go for is the CCNA. This training course was created to instruct people with practical know how on routers. Many large organisations that have a number of branches use routers to join up their various different networks of computers to keep in contact with each other. The Internet is made up of vast numbers of routers also.

Because routers are linked to networks, it is essential to know how networks function, or you'll have difficulty gaining the training and be unable to understand the work. Seek out a program that features the basics on networks (CompTIA is a good one) prior to starting your CCNA.

Getting your Cisco CCNA is where you should be aiming; don't be cajoled into attempting your CCNP. Once you've got a few years experience behind you, you'll find out if this level is required. If so, you'll have the experience you need to master your CCNP - as it's a very complex course - and shouldn't be looked upon as otherwise.

You should look for an authorised exam preparation system as part of your course package. As a lot of examination boards in IT tend to be American, you'll need to be used to the correct phraseology. It isn't good enough just answering any old technical questions - it's essential that you can cope with them in the proper exam format. Simulated exams can be invaluable in helping you build your confidence - so when it comes to taking the proper exam, you will be much more relaxed.

Some commercial training providers only provide basic 9am till 6pm support (maybe a little earlier or later on certain days); It's rare to find someone who offers late evening or full weekend cover. Many only provide email support (too slow), and phone support is often to a call-centre that will take the information and email an instructor - who will attempt to call you within 24-48 hrs, when it suits them. This isn't a lot of good if you're lost and confused and only have a specific time you can study.

The best trainers incorporate three or four individual support centres across multiple time-zones. Online access provides the interactive interface to seamlessly link them all together, at any time you choose, there is always help at hand, with no hassle or contact issues. You can't afford to accept less than this. Support round-the-clock is the only way to go with IT training. It's possible you don't intend to study late evenings; usually though, we're out at work when traditional support if offered.

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